PrivacyPolicy October 2022 M ©Globe Education Services
INTRODUCTION
Welcome to the Globe Education Services notice. The Globe Education Services notice takes the protection of your personal data very seriously and it is very important to us. Any reference to data in this notice refers to your personal data i.e. any information that may directly or indirectly identify you. The following paragraphs provide information about what we do with your data, in particular how we use your data and with whom we share your data. We are obliged to provide this information under the EU General Data Protection Regulation (GDPR) and Data Protection. This privacy notice aims to give you information on how Globe Education Services notice collects and processes your personal data including any data that you may provide when applying for any courses with us. Please read the following information carefully. We process data both within and outside Manchester. We process all data in line with applicable data protection requirements. Note on the transfer of third-party data by the student. If you provide us with personal data relating to your parents, relatives or another third party, you are responsible for complying with the relevant data protection requirements. It may be necessary for you to obtain the consent of the person to transfer their data i.e. providing contact details in the case of an emergency.
If you have any questions about the Globe Education Services notice privacy policies, please contact us, Data Protection Officer, 5 Union Street, Manchester, M12 4JD. E-mail info@globeeducationservices.co.uk.
PrivacyPolicy October 2022 3 © Globe Education Services Where do we obtain your data from? We obtain the data directly from you or a third party that you have authorised to share your data with us or a company specializing in Proctoring. We will also obtain data directly from you throughout the life of your agreement with us, this may be via letter or e-mails that you send to us. We may also collect the following data: Special Category Data When you make an application for a course or programme we will ask whether you have any disabilities. You are not obliged to inform us but any information you do provide will assist us to assess how we will meet our Legal and Statutory obligation in relation to your disability. Special category data in this context refers to data that we share with our Disability Support Service, such as:
• Physical disabilities and impairments
• Specific learning difficulties
• Mental health conditions (e.g. anxiety and depression)
• Long-term medical conditions (e.g. diabetes, cancer, arthritis) When you enter into a Proctoring agreement with one of our third parties, they may collect some biometric data during the course of the Examination such as:
• Face screenshots We may ask for DBS checks or seek criminal records information in certain circumstances (we will always notify you beforehand if we require this information). This type of data is regulated under the GDPR and we ensure that we limit the use of any such data both in time and in scope and that we meet appropriate lawful grounds for processing such data. For further information please contact us. Personal Data PrivacyPolicy October 2022 4 © Globe Education Services Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services).
In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. We also obtain your data from the following sources, if it is necessary for the context of our relationship with you, and in line with the relevant data protection Companies that introduce you to us, The Data we collect about you. Personal data, or personal information, means any information about an individual from which that person can be identified. Anonymous data is therefore not treated as personal data. We have grouped together different kinds of personal data which we may collect and use, Data includes eligibility data such as education and academic history, training records, qualifications, personal statements, CVs, personal achievements and references. Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender, NI number, Unique Learner Number, nationality, residency status, disability declaration, criminal conviction declaration, third party student reference number where a third party shares your data with us.
Contact Data includes billing address, term-time and permanent residential address, country of residence, personal email address and telephone numbers. Emergency Contact Data about next of kin names and contact details for use if there is an emergency that has involved you. Employment Data, if you are sponsored by your employer, includes employer details, start date, end dates, NI number, your job title and contact details at work (email address, telephone number and postal address). Financial Data includes student loan information, bank account and payment card details. Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences. Profile Data includes any of your usernames and passwords, enquiries made by you, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Monitoring and Reporting Requirements Data includes the destination of leavers and Student Data reported to third parties for regulatory purposes. Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us. Visa Data for international students, including passport and previous visa data, bank statements or other financial information for satisfying ourselves that visa requirements are met.
Why do we process your data?
We process your data in order to be able to provide our services to you and in order to meet our contractual obligations as follows: To respond to your request for a call (or email), course enquiries, and applications. To enter into and manage our agreement with you and to provide services to you under the agreement. To enrol/register as a new student and provide your student number/identity card. To manage our relationship with you e.g. provision of learning material, timetable etc. Administration of appeals, complaints, and matters relating to health and conduct and to cheating and plagiarism (unfair means).
preventingWe process your data for the following legitimate business purposes: Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise). To make suggestions and recommendations to you about goods or services that may be of interest to you. Marketing of or about student benefits and opportunities for instance University activities, events and courses that may be of interest, services or career opportunities and professional and industrial bodies wishing to communicate with students about career opportunities. To keep our records updated and to study how students use our products/services. Equal opportunities monitoring. To process, fulfil and deliver our service to you by managing payments, fees and charges collection/ recovery of monies owed, accounting purposes and defence of any legal claims brought against us.
Seeking your feedback. We may also process your data to comply with legal, regulatory, reporting and other governance obligations.
You have an absolute right to object to processing your data for direct marketing purposes including profiling relevant to direct marketing. If you object to us processing your data for direct marketing purposes, we must accept your request and stop the processing as soon as we receive your objection.
In addition, you have the right to lodge a complaint in relation to our processing of your data with the supervisory authority, the Information Commissioner (ico.org). CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES We may from time to time change the detail in this notice. Any changes we may make in the future will be posted on this page. Please check back frequently to see any such updates or changes. Historic versions can be obtained by contacting us. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Globe Education Services, 5 Union street, Manchester, M12 4JD
